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Family Liaison Officer

What is a FLO? 

FLO stands for Family Liaison Officer. Each FLO is based within a school and is part of the multi-agency team that provides support to the parents and carers of the children from that school.



My name is Sarah Funnell and I am the Family Liaison Officer for St Michael’s. My role is to provide pastoral support to parents/ carers and to help with any issues that you may have in relation to supporting your children either at home or at school.


If you have a personal concern or school related issue, then I am here to offer support. I have access to a number of agencies who may be able to provide assistance to you and your family. I will be happy to signpost them to you.

I liaise with all school staff where necessary and appropriate, always in the best interests of your children and family. I work impartially and confidentially in a non-judgemental manner, providing an understanding ‘listening ear’ if you ever need advice or support. I also make a good cup of coffee, so do pop in for a chat!

As Family Liaison Officer (FLO) my role is varied, I provide support to you as parents and investigate concerns raised by you, pupils and teachers as agreed by Mrs Williamson.

I am a contact for parents and families who have difficulties. These include issues around domestic abuse, housing, parental separation, attendance, health, social services, early years, police, counselling etc. I am available to talk, should you feel confused, worried or anxious about yourself or your child/family.


My office hours are:

Tuesday 8.30-4:00

Wednesday 8:30-4:00

Thursday 8:30-4:00


I will be on the playground before school on Wednesdays and Thursdays, and am happy to chat with you then or arrange a time to meet you, either at school or your home.


Out of office hours you can leave an email (I can be contacted on: or contact the school office and leave a message.

I look forward to meeting you and please remember, any query, large or small, I am here to help.

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